Shipping Policy

1. Shipping Coverage

KERLITH, LLC, through kerlith.com, provides shipping to customers worldwide. We currently ship to the United States, Europe, and other supported international destinations. Shipping availability may depend on the destination address, local carrier coverage, customs requirements, import restrictions, and other regional delivery conditions.

Customers are responsible for providing a complete and accurate shipping address at checkout, including the recipient's full name, street address, apartment or unit number where applicable, city, state or province, postal code, country, and any other information required for successful delivery.

If we are unable to ship an order to the destination provided, we will contact the customer using the contact information associated with the order and, where appropriate, arrange cancellation or a refund.

2. Order Processing Time

Orders are normally processed within 1–4 business days after successful payment authorization and order verification. Business days generally exclude Saturdays, Sundays, and applicable public holidays.

Processing time refers to the period required to verify, prepare, pack, and transfer an order to the applicable shipping carrier. Processing time is separate from the estimated transportation or delivery time shown below.

During periods of unusually high order volume, major holidays, severe weather, service interruptions, inventory verification, payment review, or other circumstances outside our reasonable control, processing may require additional time. If a significant delay affects your order, we will make reasonable efforts to provide updated information.

3. Shipping Carriers & Logistics Partners

KERLITH, LLC works with third-party postal services, shipping carriers, freight providers, and logistics partners to deliver orders. The specific carrier used for an order may vary depending on the shipping destination, package size and weight, available delivery routes, service availability, and local delivery infrastructure.

International shipments may be transferred between multiple logistics providers during transportation. A shipment may first be handled by an international carrier and later transferred to a local postal service or last-mile delivery provider in the destination country.

Because transportation services are provided by independent third parties, carrier routes, delivery schedules, scanning frequency, and final delivery procedures are subject to the operational practices of the applicable logistics provider.

4. Estimated Shipping & Delivery Times

After the order has completed the 1–4 business day processing period and has been transferred to the carrier, estimated shipping times are generally as follows:

United States: approximately 5–9 business days.

Europe: approximately 7–15 business days.

Other supported international destinations: approximately 10–20 business days.

These delivery periods are estimates rather than guaranteed delivery dates. Actual delivery time may vary because of customs clearance, carrier operations, destination accessibility, weather conditions, public holidays, transportation disruptions, local postal delays, security inspections, peak-season demand, or other circumstances outside the reasonable control of KERLITH, LLC.

5. Shipping Fees & Free Shipping Thresholds

Shipping charges are calculated according to the destination region and are displayed during checkout before the customer completes the purchase. Our standard shipping structure is as follows:

United States: Standard shipping is €5.99. Orders with an eligible merchandise subtotal of at least €99.00 qualify for free standard shipping.

Europe: Standard shipping is €9.99. Orders with an eligible merchandise subtotal of at least €149.00 qualify for free standard shipping.

Other supported international destinations: Standard shipping is €16.99. Unless otherwise specifically stated on kerlith.com or during checkout, a general free-shipping threshold does not apply to these destinations.

Free-shipping eligibility is normally determined using the merchandise subtotal after applicable discounts and before any taxes, customs duties, import fees, or other charges imposed by third parties. The shipping amount displayed and accepted at checkout will apply to the order.

6. Shipment Confirmation, Tracking & Logistics Updates

Once an order has been shipped and tracking information becomes available, customers will normally receive a shipment confirmation or tracking information using the email address provided with the order.

Customers may also use our order tracking page at /track-order/ where applicable to review available shipment information.

After a package is collected or accepted by the shipping carrier, tracking information may require approximately 48–72 hours to appear or update within the carrier's tracking system. During international transportation, tracking information may occasionally remain unchanged while the package is moving between facilities, countries, customs authorities, or local delivery providers.

A temporary lack of tracking updates does not necessarily mean that a package has stopped moving or has been lost.

7. Delivery, Signature & Receipt of Packages

Delivery procedures vary according to the destination, carrier, package value, and local delivery rules. Some shipments may be delivered directly to the shipping address, mailbox, reception desk, building management office, parcel locker, pickup point, or another location permitted by the applicable carrier.

Depending on the carrier, destination, or circumstances of the shipment, a signature may be requested or required at delivery. The customer is responsible for ensuring that the delivery location can reasonably receive the package.

If a delivery attempt is unsuccessful, the carrier may attempt redelivery, leave delivery instructions, hold the package at a local facility or pickup location, or return the shipment according to its own procedures.

When tracking information shows that an order has been delivered but the customer cannot locate the package, the customer should first check the immediate delivery area, mailbox, building reception, household members, neighbors where appropriate, parcel lockers, and any delivery notice provided by the carrier. Customers may then contact us at [email protected] for assistance reviewing the available shipment information.

8. Incorrect Addresses, Failed Delivery & Returned Packages

Customers must review their shipping information carefully before submitting an order. If an address correction is required, please contact us at [email protected] as soon as possible. We will attempt to assist when reasonably possible, but an address cannot always be changed after an order has entered processing or has been transferred to a carrier.

KERLITH, LLC is not responsible for delivery delays or failures caused by incomplete, inaccurate, or outdated shipping information provided by the customer.

If a package is returned because of an incorrect address, an unavailable recipient, failure to collect the shipment, repeated unsuccessful delivery attempts, refusal of delivery, or another issue attributable to the recipient, additional shipping charges may apply if the customer requests reshipment.

If a returned package is eligible for a refund instead of reshipment, the refund will be handled according to our applicable Refund and Returns Policy and the circumstances of the shipment.

9. Lost, Damaged or Incorrect Packages

We take reasonable care when preparing orders for shipment. However, packages may occasionally be damaged, lost, or incorrectly handled while in the possession of a third-party carrier.

If an order arrives visibly damaged, contains damaged merchandise, or contains an item different from what was ordered, please contact KERLITH, LLC at [email protected] within 48 hours of delivery.

Please include the order number, a description of the problem, and clear photographs of the merchandise, shipping package, shipping label, and any visible damage where reasonably available. Customers should retain the original packaging and damaged items until the issue has been reviewed, because the carrier or KERLITH, LLC may require additional information when investigating a shipping claim.

For packages that appear to be lost in transit, we may review available tracking information and, where appropriate, work with the applicable carrier or logistics provider to investigate the shipment. Resolution may depend on the outcome of the carrier's investigation and the circumstances of the order.

10. Customs Duties, Import Taxes & International Charges

Orders delivered within the United States are domestic shipments for the purpose of this policy and are not subject to international customs duties or import tariffs.

Orders shipped to destinations outside the United States may be subject to customs duties, import taxes, value-added taxes, brokerage fees, customs handling fees, or other charges imposed by the destination country or local authorities.

Unless kerlith.com expressly states otherwise during checkout, any customs duties, import taxes, clearance charges, brokerage fees, or similar destination-related charges that arise for an international shipment are the responsibility of the recipient or customer and are not included in our standard shipping charges.

KERLITH, LLC does not control customs authorities and cannot guarantee whether a particular shipment will be assessed additional duties or taxes. Customs rules, thresholds, documentation requirements, and clearance times vary by country and may change without notice.

Customers are responsible for complying with applicable import requirements in their destination country. Delays resulting from customs inspections, import processing, tax collection, or other government procedures are outside the reasonable control of KERLITH, LLC.