Terms of Service

1. Introduction & Acceptance of Terms

These Terms of Service govern your access to and use of kerlith.com, including browsing the website, creating or using a customer account, submitting an order, making a payment, communicating with customer service, requesting a return or refund, and using any other service made available through the website by KERLITH, LLC.

By accessing kerlith.com, placing an order, completing checkout, or otherwise using our services, you confirm that you have read, understood, and agreed to these Terms of Service together with the policies incorporated into these Terms by reference. These policies include our Shipping Policy, Refund and Returns Policy, Payment Policy, and Privacy Policy.

If you do not agree with these Terms of Service or any applicable policy, you should not place an order or continue using the website. Certain legal rights provided by applicable consumer protection laws may apply regardless of these Terms and are not intended to be excluded where exclusion is prohibited by law.

2. Website Operator & Ecommerce Platform

kerlith.com is operated by KERLITH, LLC. References to "we," "us," and "our" throughout these Terms refer to KERLITH, LLC, while references to "you," "your," "customer," or "user" refer to any person who visits, accesses, purchases from, or otherwise interacts with kerlith.com.

This website is a self-hosted ecommerce store built on WordPress and powered by WooCommerce. WordPress provides the content management framework for the website, while WooCommerce provides ecommerce functions including product listings, shopping carts, checkout, customer accounts, order management, and related transaction functionality.

We may use additional third-party services for payment processing, shipping, security, hosting, communications, analytics, technical maintenance, fraud prevention, and other legitimate operational purposes. Use of certain website functions may therefore also involve services provided by independent third parties.

3. Eligibility & Lawful Use

By using kerlith.com, you represent that you have the legal capacity to enter into a binding agreement under the laws applicable to you. If local law requires you to obtain authorization from a parent, guardian, or another responsible person before entering into a purchase contract, you are responsible for obtaining that authorization before using the website to make a purchase.

You may use the website only for lawful personal or commercial purchasing purposes permitted by applicable law. You may not use kerlith.com to engage in fraudulent transactions, unauthorized payments, deceptive activity, security attacks, unlawful resale activity, malicious data collection, or conduct intended to interfere with the website or other users.

We reserve the right to limit, suspend, refuse, or terminate access where we reasonably believe that a user is engaging in fraud, abuse, security violations, unlawful activity, repeated payment disputes, or conduct that materially violates these Terms.

4. Product Information & Website Content

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, specifications, availability information, prices, and other information displayed on kerlith.com are accurate and useful at the time they are published.

However, actual product colors, finishes, textures, proportions, appearance, and other visual characteristics may vary slightly from images displayed online because of photography, lighting, screen calibration, device settings, production variation, packaging, or other reasonable factors.

Customers should carefully review the applicable product page before submitting an order. Information shown on an individual product page will normally take priority over general promotional wording where the two differ in relation to that specific product.

We may correct typographical errors, inaccurate descriptions, technical errors, or outdated website information when reasonably necessary. Such corrections may be made without prior notice, subject to applicable consumer protection laws.

5. Prices, Currency & Pricing Errors

All transactions completed through kerlith.com are processed in Euros (EUR) unless another currency is expressly stated at checkout. Product prices, shipping charges, discounts, refunds, and other transaction amounts are therefore normally calculated and processed in EUR.

If your bank account, payment card, PayPal account, or digital wallet is denominated in another currency, your bank, card issuer, PayPal, or other payment provider may convert the amount using its own exchange rate and may apply foreign transaction fees or currency conversion charges. Such third-party charges are determined by the applicable financial institution and are not controlled by KERLITH, LLC.

We make reasonable efforts to ensure that prices displayed on the website are correct. If a significant pricing, discount, or technical error occurs, we reserve the right, where permitted by law, to contact the customer before fulfillment, correct the error, cancel the affected order, or provide an appropriate refund.

A clearly incorrect price caused by a technical or publishing error does not necessarily obligate us to fulfill an order at that incorrect price where applicable law permits correction.

6. Orders & Formation of the Purchase Contract

Submitting an order through kerlith.com constitutes an offer to purchase the selected merchandise subject to these Terms of Service and the policies incorporated into them. An automated confirmation acknowledging receipt of an order does not necessarily mean that the order has completed all verification or fulfillment checks.

Before processing or shipping an order, we may verify payment authorization, billing details, shipping information, inventory availability, transaction risk indicators, order quantity, suspected fraud, and other information reasonably necessary to process the transaction.

An order may be declined, suspended, or cancelled where reasonably necessary because of payment failure, suspected fraud, inaccurate customer information, product unavailability, a material pricing error, shipping restrictions, legal requirements, security concerns, or another legitimate operational reason.

If an order is cancelled after a successful payment has already been captured, any appropriate refund will be returned according to the applicable payment and refund procedures.

7. Payment Methods & Payment Processing

Payments through kerlith.com are processed using the payment options made available during checkout. Supported methods may include card payments, PayPal, Apple Pay, Google Pay, and other options supported by our payment service providers.

Our principal third-party payment processors are Stripe and PayPal. Stripe may process eligible card and digital wallet transactions, while PayPal processes payments made through its own payment environment. Payment authorization, authentication, fraud screening, and settlement may therefore be subject to procedures applied by Stripe, PayPal, banks, card issuers, card networks, and digital wallet providers.

KERLITH, LLC does not store customers' complete payment card numbers, CVV or CVC security codes, PayPal passwords, or complete digital wallet credentials on our website or servers.

For full details concerning accepted payment methods, transaction currency, payment security, authorization, failed payments, payment disputes, and refund processing, please review our Payment Policy.

8. Payment Authorization, Failed Transactions & Verification

An order is considered successfully paid only after the applicable payment provider confirms the required payment authorization or transaction completion. A payment may be declined, delayed, blocked, or subject to additional verification by Stripe, PayPal, the customer's bank, card issuer, or another financial institution.

Payment failures may result from incorrect payment details, insufficient funds, expired credentials, card restrictions, authentication failure, fraud-prevention controls, transaction limits, network interruptions, issuer decisions, or other circumstances outside the direct control of KERLITH, LLC.

Where a transaction requires additional verification, we may delay fulfillment until the payment status is sufficiently confirmed. We may also request reasonable order-related information when necessary to investigate suspicious activity or protect customers and the business from unauthorized transactions.

Further payment information is available in our Payment Policy.

9. Shipping, Processing & Worldwide Delivery

kerlith.com provides shipping to customers worldwide, including the United States, Europe, and other supported international destinations. Shipping availability may depend on destination restrictions, carrier coverage, customs requirements, local delivery conditions, and other logistical factors.

Orders are normally subject to the processing period stated in our Shipping Policy before they are transferred to the applicable carrier. Estimated transportation periods begin after the order has completed processing and entered the shipping network.

Shipping costs, free-shipping thresholds, delivery estimates, carriers, tracking procedures, customs responsibilities, signature requirements, damaged shipments, and failed delivery procedures are governed by our shipping terms.

For complete information concerning worldwide delivery, processing times, shipping charges, free-shipping thresholds, estimated delivery times, tracking updates, customs duties, damaged packages, and delivery responsibilities, please review our Shipping Policy.

10. Delivery Addresses, Tracking & Delivery Responsibility

Customers are responsible for providing complete and accurate shipping information before submitting an order. This includes the recipient's name, street address, apartment or unit information where applicable, postal code, city, state or province, country, and other information reasonably required by the carrier.

Tracking information may not become active immediately after a shipment is transferred to a logistics provider. Carrier systems may require additional time to register, scan, or update the package during transportation.

Delivery may occur at the shipping address, mailbox, reception area, building management office, parcel locker, pickup location, or another location permitted by the applicable carrier. A signature may be requested or required depending on the shipment, destination, carrier, or other circumstances.

Detailed procedures relating to tracking, delivery attempts, incorrect addresses, returned packages, and damaged shipments are explained in our Shipping Policy.

11. Delivery Delays & Circumstances Outside Our Control

Delivery times shown on kerlith.com or in our Shipping Policy are estimates unless expressly identified as guaranteed. Actual delivery may be affected by customs inspections, severe weather, public holidays, carrier disruptions, local postal operations, transportation congestion, destination accessibility, security checks, or other events outside our reasonable control.

International shipments may pass through multiple logistics providers, customs facilities, and last-mile delivery companies before reaching the final destination. Tracking information may therefore temporarily remain unchanged even while a package continues moving through the transportation network.

We will make reasonable efforts to assist customers in reviewing available tracking information when an unusual delay occurs, but we cannot guarantee a specific delivery date where the delay is caused by an independent carrier or external event.

Further details are available in our Shipping Policy.

12. Returns, Refunds & Eligibility

Eligible orders may be returned in accordance with the return period, product-condition requirements, return procedures, inspection standards, shipping responsibilities, and other requirements set out in our Refund and Returns Policy.

Customers should carefully inspect merchandise after delivery and contact us promptly where an order arrives damaged, defective, incorrect, or otherwise materially affected by a shipping or fulfillment issue.

Submitting a return request does not automatically guarantee approval. Eligibility depends on whether the request is made within the applicable return period and whether the merchandise satisfies the condition and procedural requirements stated in the applicable policy.

For full information regarding the return period, return eligibility, return authorization, damaged merchandise, return shipping costs, inspection procedures, refunds, and other related requirements, please review our Refund and Returns Policy.

13. Refund Processing & Original Payment Method

Where a refund is approved, it will normally be issued to the original payment method used to complete the purchase. Refunds are not normally redirected to a different payment card, bank account, PayPal account, digital wallet, or other payment destination.

Approved refunds are processed according to the timeframes stated in our Refund and Returns Policy and Payment Policy. After a refund is initiated, the time required for the funds to become visible may also depend on Stripe, PayPal, the customer's bank, card issuer, or digital wallet provider.

Original shipping costs, return shipping costs, partial refunds, damaged-order claims, and other refund-related issues are handled according to the circumstances of the transaction and the applicable policy.

For complete refund terms, please review our Refund and Returns Policy and Payment Policy.

14. Order Cancellations & Order Changes

If you wish to cancel an order or request a change to shipping information, please contact us at [email protected] as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation or modification requests before the order has entered an advanced stage of processing or been transferred to a shipping carrier. However, we cannot guarantee that a cancellation, address modification, or order change can be completed after processing has begun.

Once an order has shipped, it normally cannot be cancelled through the shipping system. If the merchandise remains eligible for return after delivery, the customer may instead follow the procedures described in our Refund and Returns Policy.

Customers remain responsible for providing accurate information when submitting an order and should review all order details carefully before completing checkout.

15. Privacy, Personal Information & Data Protection

Personal information collected through kerlith.com may be used to process orders, administer payments, arrange shipping, provide tracking information, manage accounts, respond to customer service inquiries, handle returns and refunds, prevent fraud, maintain website security, comply with legal obligations, and perform other legitimate ecommerce functions.

Our store operates using WordPress and WooCommerce and may work with third-party service providers including Stripe, PayPal, hosting providers, security providers, shipping carriers, logistics providers, and technical service providers.

We use reasonable technical and organizational safeguards designed to protect customer information. Sensitive payment credentials are processed by the applicable payment providers rather than stored directly by KERLITH, LLC.

For complete information about the personal information we collect, how information is used and shared, payment security, cookies, data retention, GDPR rights, United States privacy rights, international transfers, and information security practices, please review our Privacy Policy.

16. Customer Accounts, Passwords & Security

Where kerlith.com allows customers to create or use an account, customers are responsible for maintaining the confidentiality of their login credentials and for taking reasonable steps to prevent unauthorized access to their accounts.

You should not knowingly provide another person with unauthorized access to your account. If you believe that your password, account, payment-related information, or other credentials have been compromised, you should update the relevant credentials where possible and contact us promptly.

We may temporarily restrict, suspend, or investigate an account when reasonably necessary to address suspected fraud, unauthorized access, malicious activity, repeated policy abuse, chargeback fraud, or other legitimate security concerns.

Account restrictions imposed for security reasons do not prevent customers from contacting us regarding legitimate orders, returns, refunds, or privacy requests.

17. Fraud Prevention, Chargebacks & Payment Disputes

We reserve the right to review transactions for suspected fraud, unauthorized payment activity, unusual ordering patterns, inconsistent billing or shipping information, or other indicators of payment risk.

Where reasonably necessary, an order may be delayed, declined, or cancelled while a payment issue is reviewed. Fraud-prevention measures may also be applied by Stripe, PayPal, banks, card issuers, digital wallets, and other financial service providers independently of KERLITH, LLC.

If a customer initiates a chargeback, Stripe dispute, PayPal claim, bank dispute, unauthorized-payment claim, or similar proceeding, KERLITH, LLC may provide relevant documentation to the applicable payment provider, card issuer, bank, or financial network.

Such documentation may include order information, payment records available to us, customer communications, shipping records, tracking numbers, carrier scans, proof of delivery, return requests, applicable policies, refund records, and other evidence reasonably necessary to establish the facts of the transaction.

18. Intellectual Property, Website Use & Prohibited Conduct

Unless otherwise stated, the website layout, original written content, graphics, logos, product presentation, photographs, design elements, and other materials appearing on kerlith.com are owned by, licensed to, or lawfully used by KERLITH, LLC and may be protected by applicable copyright, trademark, and other intellectual property laws.

Customers may access and use the website for legitimate browsing and purchasing purposes. You may not reproduce, republish, commercially exploit, systematically copy, scrape, redistribute, or otherwise misuse protected website materials without appropriate authorization, except where applicable law expressly permits such use.

You may not attempt to interfere with the website, introduce malicious software, obtain unauthorized access to administrative systems, bypass security controls, manipulate checkout functionality, abuse promotional programs, misuse payment systems, or engage in any activity intended to damage or disrupt kerlith.com.

We reserve the right to take reasonable technical or legal measures where necessary to protect the website, customers, payment systems, intellectual property, or business operations.

19. Limitation of Liability, Force Majeure & Third-Party Services

To the maximum extent permitted by applicable law, KERLITH, LLC will not be responsible for indirect, incidental, consequential, special, or punitive losses arising from circumstances beyond our reasonable control or from the independent conduct of third-party providers.

Such circumstances may include internet outages, hosting failures, cyberattacks, severe weather, natural disasters, transportation disruptions, customs delays, labor interruptions, government restrictions, public emergencies, payment network failures, carrier interruptions, or other events that could not reasonably be prevented or controlled by KERLITH, LLC.

Our website relies on third-party services including Stripe, PayPal, carriers, logistics providers, hosting infrastructure, security services, and other technical providers. These providers may independently determine transaction approval, delivery routing, service availability, authentication, or other matters within their systems.

Nothing in these Terms is intended to exclude liability for matters that cannot legally be excluded or to restrict mandatory consumer rights available under applicable law.

20. Governing Law, Court Disputes, Policy Changes & Contact Information

These Terms of Service and transactions conducted through kerlith.com will be interpreted in accordance with the laws applicable to KERLITH, LLC, subject to any mandatory consumer protection rights or jurisdictional requirements that cannot lawfully be excluded.

If a dispute arises regarding an order, payment, shipment, delivery, return, refund, privacy matter, website use, or these Terms, the customer and KERLITH, LLC should first make reasonable efforts to resolve the matter through direct communication.

If the dispute cannot be resolved through reasonable communication, mediation where required, or another legally required preliminary process, the matter shall be submitted to a court of competent jurisdiction. The applicable court will determine the legal rights and obligations of the parties, and the court's final judgment or order will govern the resolution of the dispute, subject to any lawful rights of appeal or review.

Nothing in these Terms prevents either party from bringing a claim before a court, regulator, payment provider, or other authority where applicable law provides that right.

We may update these Terms of Service from time to time to reflect changes to our website, business operations, payment arrangements, shipping services, legal requirements, security practices, or related policies. The current version published on kerlith.com will apply from its stated or published effective date, subject to applicable law.

These Terms of Service should be read together with our Shipping Policy, Refund and Returns Policy, Payment Policy, and Privacy Policy. Where a specific subject is addressed in more detail in one of those policies, the detailed policy should be reviewed together with these Terms.

If you have questions regarding these Terms of Service, an order, payment, delivery, return, refund, privacy matter, or another issue relating to kerlith.com, you may contact us using the following information:

Company: KERLITH, LLC
Website: kerlith.com
Email: [email protected]
Telephone: +1(503)235-7665
Address: 525 NE Oregon St, Ste 510, Portland, OR 97232, US