Refund and Returns Policy

1. Return Period & Eligibility

This Refund and Returns Policy applies to purchases made through kerlith.com and fulfilled by KERLITH, LLC. Customers may request a return within 30 days from the date the order is delivered, based on the delivery information recorded by the applicable shipping carrier.

To be eligible for a return, the return request must be submitted within the 30-day return period. Returned merchandise must be in a condition that allows us to reasonably inspect and, where appropriate, resell the item.

Items must be returned unused, unwashed, unaltered, and free from stains, odors, chips, cracks, scratches, excessive handling, or other signs of use or damage caused after delivery. All original components, accessories, inserts, protective materials, and packaging supplied with the product should be included where reasonably possible.

Customers may open the package and carefully inspect the merchandise after delivery. However, products that have been used beyond what is reasonably necessary to inspect their condition, appearance, or suitability may not qualify for a standard return.

2. How to Request a Return

To request a return, please contact KERLITH, LLC at [email protected] before sending any merchandise back. Your request should include your order number, the name or email address associated with the order, the item or items you wish to return, and the reason for the return.

Where necessary, we may request photographs or other information to confirm the condition of the merchandise and determine the appropriate return procedure.

After reviewing the request, we will provide return instructions when the return is approved. Customers should follow the return instructions provided by KERLITH, LLC and should not send merchandise to an address that has not been confirmed for the applicable return.

Sending an item back without first contacting us does not automatically constitute an approved return and may delay inspection, refund processing, or identification of the returned package.

3. Return Condition & Packaging Requirements

Customers are responsible for packaging returned merchandise carefully and securely to reduce the risk of damage during return transportation. Because the products sold through kerlith.com may require appropriate protective packaging, customers should reuse the original protective materials where reasonably possible or use suitable replacement packaging that provides comparable protection.

Returned merchandise should include all parts and components originally supplied with the item. Products returned incomplete, materially damaged, altered, used, improperly packaged, or in a condition materially different from their condition at delivery may be rejected or may qualify only for a partial refund where permitted by applicable law.

Damage that occurs because the customer did not adequately protect the merchandise during return shipment may affect refund eligibility. We therefore recommend retaining the original shipping carton and protective packaging until the customer is satisfied with the order.

4. Damaged, Defective or Incorrect Orders

If merchandise arrives damaged, defective, materially different from the item ordered, or if an incorrect item is delivered, please contact us at [email protected] within 48 hours of delivery.

Please provide the order number, a description of the issue, and clear photographs showing the merchandise, the affected area, the shipping package, protective packaging, and shipping label where reasonably available. Customers should retain the merchandise and original packaging while the claim is being reviewed.

This information allows KERLITH, LLC to verify the condition of the shipment, review fulfillment records, and, where appropriate, submit supporting information to the applicable shipping carrier or payment service provider.

If we confirm that the issue resulted from shipping damage, an incorrect shipment, or another error attributable to us, we will provide an appropriate remedy, which may include replacement, return authorization, or refund. Where a return is required because of a confirmed error attributable to KERLITH, LLC, the customer will not be responsible for the reasonable return shipping cost.

5. Return Shipping Costs

For standard returns based on personal preference, change of mind, suitability, or another reason that is not caused by an error attributable to KERLITH, LLC, the customer is responsible for the cost of returning the merchandise unless otherwise required by applicable law.

Original shipping charges are generally non-refundable for standard customer-initiated returns unless the refund is required by applicable law or the return results from a confirmed shipping or fulfillment error attributable to us.

If the return results from confirmed damage, an incorrect item, or another error for which KERLITH, LLC is responsible, we will provide appropriate return instructions and will bear or reimburse the reasonable return shipping cost where a physical return is required.

Customers should use a reliable shipping service when returning merchandise. For higher-value returns, we recommend using a service that provides shipment tracking and retaining the shipping receipt until the return and refund have been completed.

6. Return Inspection & Refund Approval

Once a returned package is received, KERLITH, LLC will inspect the merchandise and compare the returned item with the applicable order and return request. Refund approval depends on whether the return was requested within the applicable return period and whether the merchandise satisfies the conditions described in this policy.

If the return is approved, we will notify the customer and initiate the refund. If we determine that a return does not meet the eligibility requirements, we may contact the customer with additional information regarding the reason the return cannot be accepted.

Refund amounts may be adjusted where merchandise is returned incomplete or with damage, missing components, or deterioration caused by handling beyond what is reasonably necessary to inspect the product, to the extent permitted by applicable law.

We maintain relevant order, payment, shipment, tracking, delivery, customer communication, and return records to document the transaction and the handling of any return or refund request.

7. Refund Method & Processing Time

Approved refunds will be issued to the original payment method used to complete the purchase. Refunds will not normally be transferred to a different card, bank account, PayPal account, digital wallet, or other payment method.

Approved refunds are normally processed so that the refunded amount is returned through the original payment method within approximately 7 business days after refund approval.

Payments made through Stripe-supported cards or digital wallets will be refunded through the applicable Stripe payment channel. Payments made through PayPal will be returned through PayPal. After we submit the refund, the exact time at which the funds become visible in the customer's account may also depend on Stripe, PayPal, the customer's bank, card issuer, or digital wallet provider.

If a refund does not appear after the expected processing period, customers should first review the original payment account and may contact us at [email protected] so that we can confirm the status and reference information associated with the refund.

8. Refused Deliveries, Payment Disputes & Transaction Records

Refusing delivery, failing to collect a package, or returning merchandise without following the return process does not automatically qualify an order for a full refund. If a shipment is returned to us because of refusal, an incorrect address, failure to collect the package, or unsuccessful delivery attempts, the order will be reviewed after the merchandise is returned and inspected.

If you believe that a payment, refund, or order has been handled incorrectly, we encourage you to contact KERLITH, LLC at [email protected] so that we can review the issue and attempt to resolve it promptly.

Payments made through Stripe or PayPal may also be subject to the dispute or chargeback procedures of those payment providers, the customer's bank, or the applicable card issuer. In the event of a payment dispute, KERLITH, LLC may provide relevant transaction documentation to the payment provider, including order records, payment authorization information, customer communications, shipping records, tracking information, proof of delivery, return requests, return instructions, refund records, and other information reasonably necessary to document the transaction.

Submitting a payment dispute does not change the factual shipment, delivery, return, or refund records associated with an order. Any formal dispute will be reviewed according to the procedures of Stripe, PayPal, the relevant financial institution, and applicable law. Nothing in this policy limits any mandatory consumer rights that cannot legally be excluded or restricted.